Users can easily view and analyze the results of marketing activity with more than 30 different data dimensions. It saves many of them from having to manually generate the information and allows them to think about the results instead.
We ended up creating dashboards and OLAP for multiple user levels. INGone of the top financial organizations in the world. User desire for data in higher volumes, frequencies, and quality seems to have no bounds. Early User Reaction Early user reaction was and continues to be enthusiastic.
Vendor Selection There were four key criteria and feature requirements during the vendor selection process: Dashboards allow for the presentation of real-time results such that managers can really feel the pulse of the business and easily access a wealth of information, but still they want more.
The automation has led to far fewer errors as well. Thoughts for the Future Dashboards will evolve to become even more intelligent and an even more important tool for managers. Business Drivers for Dashboards Four key business drivers for dashboards were the following: We have kept development focus on solving specific business issues and answering specific business questions.
Company management wanted a clear set of measurable goals that would be displayed and well conveyed across the organization. Measured deliverables have a higher chance of success. We wanted to leverage technology to introduce greater efficiency.
Single version of the truth: They will be able to provide automated alerts that send an e-mail or text message to users, triggers that automatically run a report or complete an analysis, automated modeling that will generate additional results based on what the manager is analyzing, suggestions of what business users might want to view based on recent changes in the data, links to powerful models or other information sources, and so on.
Dashboards will be the predominant way for people to receive communication on the results of their computer programs.
Dashboards and OLAP enabled managers to do their jobs more efficiently. Business managers wanted to easily monitor results to quickly respond and adjust the course of business as needed.
On average, we had two people in each of the ten different departments spending all of their time manually processing and crunching numbers. Some power users jump right in, but most users do not have the time or motivation to learn new software applications.
Business managers wanted to easily monitor results to quickly respond and adjust the course of business as needed. On average, we had two people in each of the ten different departments spending all of their time manually processing and crunching numbers. Dashboard deployment helped achieve greater automation and reduced the number to six people who now maintain the process for all ten departments.
The finance manager should be able to easily drive the credit or treasury dashboard because it looks and behaves similarly to the finance dashboard. If the data is available, it takes the IT team on average four to six months to automate the reporting and analysis for one department. We needed a solution to unify the various information sources with a common gateway for information delivery.
Dashboards helped deliver accurate information to multiple people across multiple departments within the company. We wanted to leverage technology to introduce greater efficiency.ING Bank of Canada (A): Launch of a Direct Bank Case Solution,ING Bank of Canada (A): Launch of a Direct Bank Case Analysis, ING Bank of Canada (A): Launch of a Direct Bank Case Study Solution, Team management ING Bank of Canada is set to launch the first bank discount Canada.
Initially, the bank planned to serve their customers by mail. Microsoft Office System. Customer Solution Case Study.
ING DIRECT Canada taps into power of Web and SharePoint Server to spur innovation. Case Solution for ING Direct Canada: Are You Suffering? by Gerard Seijts, Andy Holloway Abstract: In a testament to the power of social media and the effect it can have on a business, the chief executive officer of a bank adopts the habit of taking to Twitter on a daily basis to promote his company’s services.
the U.S., Canada, Australia, France, Spain, Italy, United Kingdom, Germany ING Direct Case Study. Business Challenge • Security in an Open Environment Operating solely in an electronic environment and using the ING Direct operates in 9.
ING Direct case study. Sean Cauterman; Michael Sider develop a social media campaign for ING Direct Canada, an online retail bank. campaigns for other businesses in the past but ING wanted.
ING Direct Canada. Create a current state map for the mailroom operation for categories (page 6). Start your value stream map with delivery of the mail to ING.Download